Privacy Policy

This document forms an integral part of NashirNet's approved Terms and Conditions and must be interpreted and applied together with them. Together, they form the legal and regulatory framework governing the relationship between the Company and the Customer.

Using the website, creating an Account, requesting or using any Service, or continuing to use it constitutes an acknowledgment that you have read and understood this document and expressly and bindingly agree to all of its provisions.

If there is any conflict between the provisions of this document and the Terms and Conditions, the general Terms and Conditions shall prevail, unless the conflict relates to a matter specifically governed by this document. In that case, the provisions of this document shall prevail only in relation to that matter.

This Policy explains how personal data relating to website visitors and Customers is collected, used, and protected in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Scope of Application:

This Policy applies to all visitors to the website, Users of the Client Area, and any person whose personal data is collected through the website or the Services.

Types of Data We Collect:

We may collect and process the following data depending on the nature of the relationship and use:

• Identification data, such as name and company name.
• Contact data, such as email address, telephone number, and address.
• Account data, such as login details, orders, Invoices, and support tickets.
• Payment and billing data, without retaining sensitive payment card data.
• Technical data, such as IP addresses, access logs, browser type, and operating system.

Purposes of Collecting and Using Data:

We use personal data for the following purposes:

• Creating and managing Customer Accounts.
• Providing, operating, and improving the Services.
• Issuing Invoices and processing payments.
• Providing Technical Support and customer service.
• Complying with legal and regulatory requirements.
• Enhancing system security and preventing fraud or misuse.
• Communicating with Customers regarding Services or important notices.

Data Sharing:

NashirNet does not sell or rent personal data.

Data may be shared only in the following cases:

• With parties required to provide the Service, such as payment gateways or license providers, and only to the extent necessary.
• With competent governmental authorities where there is a legal obligation.

Transfer of Data Outside the Kingdom:

Some data may be transferred or processed outside the Kingdom of Saudi Arabia where required for operational or technical purposes, as permitted under the applicable Personal Data Protection Law.

Data Protection:

Due to the nature of the internet, absolute protection of data cannot be guaranteed.

However, NashirNet is committed to taking reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or unlawful disclosure.

Data Retention:

We retain personal data for the period required to achieve the purposes for which it was collected or for the period required by law. It is then securely destroyed or anonymized.

Rights of Data Subjects:

The data subject has the following rights in accordance with applicable laws:

• Accessing their personal data.
• Correcting or updating their personal data.
• Requesting the destruction of the data when there is no longer a lawful purpose for retaining it.

These rights may be exercised through the Client Area or through NashirNet's approved communication channels, depending on the type of request.

Cookies:

The website uses cookies to improve the User experience and analyze usage. Cookies may be controlled through browser settings.

Customer Data Relating to Their Customers:

If the Customer processes the data of other persons through NashirNet's Services, the Customer is legally responsible for that data. NashirNet is not responsible for its content or lawfulness.

Amendments to the Privacy Policy:

NashirNet reserves the right to amend or update this Policy at any time. Any amendments become effective from the date they are published on the website. Continued use of the website or the Services constitutes acceptance of the amendments.

Contact:

For any inquiries relating to this Privacy Policy or personal data, NashirNet may be contacted through the approved communication channels stated on the website.